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Customer Satisfaction

Health & Wellness

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Health Tradition Health Plan believes that members benefit from a proactive approach to disease prevention, health, and wellness. Part of your ability to reach the highest level of wellness possible for yourself and your family is to be well informed about current healthcare recommendations and healthy lifestyle choices.

Preventive Care Services

Preventive care, or well care services and promotion of healthy lifestyles, is central to Health Tradition’s philosophy of care. For this reason, the following preventive care services are covered at 100 percent when received from network providers:

  • Routine preventive exams
  • Well-woman gynecological exams
  • Well-baby and child care exams
  • Adult immunizations
  • Child immunizations
  • Routine vision exams
  • Routine hearing exams

For a complete list of wellness or preventive services, click on the appropriate link below. Please reference this guide when visiting with your doctor. You may be billed for all other covered services you receive that are not listed as a preventive service (example: copay, deductible, coinsurance, etc.). Some employers may have limited preventive benefits. Please reference your Summary of Benefits for specific coverage information for you and your family.

Wellness Programs

Mayo Clinic Health System - Franciscan Healthcare promotes well-being through a variety of classes and activities designed to enhance health and wellness. Other network providers may also have educational programs in your area. Please check with your local provider for additional opportunities.

Mayo Clinic Health System - Franciscan Healthcare publishes a calendar of its classes and programs. Click on the following link for a current schedule of events.

MayoClinic.com

This award-winning Web Site is available to all plan members. MayoClinic.com is an easy-to-navigate Web Site that provides information about a wide variety of diseases and conditions. You will learn how to manage your condition or find resources to help you make decisions on treatment options for your condition. You can do a drug search and learn about the medications you take, how to avoid medication mishaps and how to get the most out of your medications. You will be able to browse the most comprehensive listing of books, newsletters and Internet resources available related to healthcare topics. You will also find health tools that will help you determine your health status and estimate your risk of disease.

The Nurse Line at Mayo Clinic Health System - Franciscan Healthcare

The Nurse Line at Mayo Clinic Health System - Franciscan Healthcare is staffed 24 hours a day, 365 days a year by experienced registered nurses who draw on the resources of Mayo Clinic to answer your health questions and help you choose the right level of care for illnesses and injuries. The Nurse Line at Mayo Clinic Health System - Franciscan Healthcare works to make your life a little easier by providing:

  • A toll-free number you can call any time, day or night, with your health concerns
  • Access by phone to friendly, experienced registered nurses who dedicate their knowledge and time to you
  • Reliable health information to help you make informed medical decisions
  • Instructions for caring for yourself or a sick family member at home, when appropriate
  • The reassurance of speaking to a nurse when you're not sure what to do next

Please click here for more information

The Nurse Line at Mayo Clinic Health System - Franciscan Healthcare is for Health Tradition members only - eligibility will be verified.

  • For BadgerCare Plus Members please call the Nurse Line at Mayo Clinic Health System - Franciscan Healthcare at 855-­392-­4617
  • For all other members please call the Nurse Line at Mayo Clinic Health System - Franciscan Healthcare at 855-­392-­4050

Mayo Clinic Tobacco Quitline

Mayo Clinic Tobacco Quitline is a telephone-based program designed to help individuals stop using tobacco. It is an easy-to-use, innovative program designed by physicians, nurses, researchers and professional counselors at Mayo Clinic to provide needed support for stopping the use of tobacco.

Mayo Clinic Tobacco Quitline combines the clinical resources of the Mayo Clinic Nicotine Dependence Center and the technical expertise of Mayo Clinic Tobacco Quitline counselors to offer members the education and support they need to quit successfully.

For more information about the Mayo Clinic Tobacco Quitline, click here PDF for a PDF version of our brochure.

Click here to learn more about the Health Tradition Tobacco Cessation Benefit.

The Mayo Clinic Tobacco Quitline is for Health Tradition members only - eligibility will be verified.

  • For BadgerCare Plus Members please call the Mayo Clinic Tobacco Quitline phone number found in your Member Handbook.
  • For all other members please call the Customer Service phone number found on the back of your Member ID card.

Lasik—Laser Vision Correction

Discounts for laser vision correction at Mayo Clinic Health System - Franciscan Healthcare are available for Health Tradition Health Plan members. Call the FSH ophthalmology department at 608-392-5751 for details.

Birth by Design

Being informed about your options well in advance of your delivery can help make your birth experience the best it can be. That's why Mayo Clinic Health System - Franciscan Healthcare offers new moms and dads-to-be a program called Birth by Design.

With Birth by Design, you can make the most of your birth experience by being well informed about all the choices that are available to you, including:

  • Different providers, including obstetricians, family physicians or nurse midwives
  • Relaxation, laboring and coping techniques
  • Approaches to pain management
  • Education and support
  • Celebratory meal and gifts
  • Newborn care and infant intensive care
  • Bringing baby home and ongoing support (such as the Mom and Baby Support Group)
  • Arranging for well-baby care with a pediatrician or family care provider

To meet with an FSH Birth by Design maternity counselor and receive a complete Birth by Design Preference Checklist, please call 1-866-237-4YES.

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