Health Tradition offers a range of resources when you need assistance. Please use
our local numbers if you are in the La Crosse, WI area. For information on how to
access our services, see below.
Frequently Used Phone Numbers
|
Urgent Care/Emergency Room |
|
For Urgent Care/Emergency |
Call 911 or go to your nearest emergency room,
in-network if possible, or the nearest urgent care clinic. |
|
Ask Mayo Clinic nurse line
|
On the back of your ID card |
|
Questions? |
|
Main Office |
608-781-9692 or 1-888-459-3020
|
|
Customer Service (BadgerCare Plus Members see Advocacy Services below) |
1-877-832-1823 |
|
Referrals & Authorizations |
|
Referral Information (BadgerCare Plus Members see Advocacy Services below) |
1-877-832-1823 |
|
Inpatient Authorizations |
608-781-2118 or 1-888-758-7848 |
|
Mental Health Outpatient Authorizations |
608-781-2118 or 1-888-758-7848 |
|
Advocacy Services |
|
Advocate Assistance |
608-781-9692 or 1-888-459-3020 |
|
BadgerCare Plus Advocate Assistance - Members |
608-783-9507 or 1-800-545-8499 |
|
BadgerCare Plus Advocate Assistance - Providers |
608-781-2721 |
|
65Plus - Members/Providers |
608-783-9503 |
|
Sales and Marketing |
|
General Sales and Marketing |
608-781-2720 or 1-888-459-3020 |
|
Medicare Sales Representative |
608-781-2961 or 1-888-459-3020 |
|
Health Services to Business |
|
Health Services to Business/Occupational Health |
608-791-9769 |
|
Employee Assistance Center |
608-791-9530 |
|
Sales Representative |
608-781-9644 |
How to Access
Network Healthcare Provider
When you have any type of healthcare problem, unless it is life-threatening, call
your network healthcare provider first. Based on your symptoms and condition, your
network healthcare provider will work with you to decide how to best treat your
problem.
Ask Mayo Clinic
Ask Mayo Clinic nurses are available 24 hours a day, 365 days a year for
answers to your healthcare questions. The nurses will provide you with reliable
information or direct you to another resource. Simply call the number on the back
of your ID card. Click here for more information
on this service.
Urgent Care Clinics
Urgent care clinics are available to take care of healthcare problems that are not
emergencies, but do require immediate medical attention (for example, stomach flu,
skin conditions, twisted ankle, minor cuts and burns). Usually, it’s best
to start by calling your network healthcare provider—he or she can help you
decide if you need to visit an urgent care clinic. Refer to the
Health Tradition Provider Directory for your plan for a list of the urgent
care clinic locations.
Emergency Room
Emergency rooms are available 24 hours a day to handle life-threatening medical
problems. Prior authorization is not required for emergency room visits.
Health Tradition Customer Service
Health Tradition Customer Service Representatives for Premier, Premier Plus and
65Plus are available from 7 a.m. to 7 p.m., Monday through Friday, to answer routine
questions about claims, referrals, prior authorizations, eligibility, enrollment, your membership card, plan benefits
or the healthcare provider network. A 24-hour voice response unit also is available
when you may not need to speak directly with a customer service representative or
for calls after hours.
Health Tradition Member Advocate
Contact the Health Tradition Member Advocate if you have questions about unresolved
claims, billing issues, or need assistance with complaints. Available 8:00 a.m.
to 4:30 p.m., Monday through Friday.
Inpatient Authorizations
Calls for inpatient authorizations are answered 8:00 a.m. to 4:30 p.m., Monday through
Friday. At all other times, please leave voice mail. Your call will be returned
on the next business day.